Shipping & returns

 

Order Processing Time

All orders are processed within 2 to 4 working days after order confirmation. Orders are not shipped or delivered on weekends or public holidays.

In the event of a high volume of orders, processing and shipment may be delayed. Customers are requested to allow additional time for delivery. If there is a material or significant delay in the shipment of an order, the customer will be informed via email or phone using the contact details provided at checkout.

Delivery Time Estimates

Delivery timelines are estimates only and commence from the date of dispatch, not the date of order placement. Delivery times may vary depending on location, courier partner, weather conditions, or other factors beyond our control.

City

Estimated Delivery Time

Karachi

1 to 2 working days

Outside Karachi

3 to 4 working days

Delivery Delays & Liability

While we make every effort to deliver orders within the estimated timeframes, we shall not be held liable for delays caused by circumstances beyond our reasonable control, including but not limited to courier delays, natural events, strikes, or incorrect shipping information provided by the customer.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information. We shall not be responsible for failed deliveries due to incorrect or incomplete addresses. Any additional costs incurred due to re-delivery may be borne by the customer.

Returns & Refund Policy

At Organic Crave, your satisfaction and food safety are our top priorities. We aim to be
fair, transparent, and hygienic in all returns and refunds.

1. General Policy

  • Returns are not accepted once a product is delivered, opened, or used.

  • Refunds or replacements apply only in the cases listed below.

2. Eligible Cases

You may request a refund or replacement if:

  • Wrong product delivered

  • Product damaged in transit

  • Product expired on delivery

  • Manufacturing defect

  • Package severely damaged or leaked

⚠ All claims must be reported within 48 hours of delivery.

3. Rice Cakes – Shipping & Breakage

  • Rice cakes are fragile; minor breakage (1–2 cakes per pack) is normal and safe

  • to eat.

Refunds/replacements apply only if:

  • Significant portion crushed

  • Package severely damaged

  • Incorrect product delivered

4. How to File a Complaint

Contact us within 48 hours with:

  • Order number

  • Photos/videos of product & packaging

  • Brief description of the issue

+92 335 9103155
organiccravepk@gmail.com

5. Refunds

  • Processed within 7–10 working days

  • Issued via original payment method (online) or bank transfer (COD)

  • Shipping charges non-refundable unless error is ours

6. Replacements

  • Free replacements for eligible orders

  • Subject to stock availability

7. Non-Refundable Items

  • Opened/used products

  • Damage due to improper storage/handling

  • Minor cosmetic issues

  • Sale/clearance items (unless damaged/incorrect)

  • Custom/special orders

8. Order Cancellations

  • Can cancel within 12 hours of placing order

  • Cannot cancel once processed/shipped

9. Right to Refuse

We reserve the right to:

  • Reject requests that don’t meet policy

  • Ask for additional info before approving claims

10. Contact Us

Email and phone no and contact form
+92 335 9103155
organiccravepk@gmail.com