Refund policy

Returns & Refund Policy

At Organic Crave, your satisfaction and food safety are our top priorities. We aim to be
fair, transparent, and hygienic in all returns and refunds.

1. General Policy

Returns are not accepted once a product is delivered, opened, or used.
Refunds or replacements apply only in the cases listed below.

2. Eligible Cases

You may request a refund or replacement if:

Wrong product delivered
Product damaged in transit
Product expired on delivery
Manufacturing defect
Package severely damaged or leaked

⚠ All claims must be reported within 48 hours of delivery.

3. Rice Cakes – Shipping & Breakage

Rice cakes are fragile; minor breakage (1–2 cakes per pack) is normal and safe
to eat.

Refunds/replacements apply only if:

Significant portion crushed
Package severely damaged
Incorrect product delivered

4. How to File a Complaint

Contact us within 48 hours with:

Order number
Photos/videos of product & packaging
Brief description of the issue

+92 335 9103155
organiccravepk@gmail.com

5. Refunds

Processed within 7–10 working days
Issued via original payment method (online) or bank transfer (COD)
Shipping charges non-refundable unless error is ours

6. Replacements

Free replacements for eligible orders
Subject to stock availability

7. Non-Refundable Items

Opened/used products
Damage due to improper storage/handling
Minor cosmetic issues
Sale/clearance items (unless damaged/incorrect)
Custom/special orders

8. Order Cancellations

Can cancel within 12 hours of placing order
Cannot cancel once processed/shipped

9. Right to Refuse

We reserve the right to:

Reject requests that don’t meet policy
Ask for additional info before approving claims

10. Contact Us

Email and phone no and contact form
+92 335 9103155
organiccravepk@gmail.com